"Ivor is certainly one of the greats in the field. He and Diane Colbeck were responsible for the successful start of my career in IT Service Management many years ago. When you get to know him you know you're working with someone who is in touch with the origins and intent of ITIL."
Gregory P. Rowe, Principal Consultant, TREaGON Technologies LLC, Louisville, KY, USA

“Ivor Evans and Diane Colbeck were my ITIL Service Manager instructors and were instrumental in helping me establish my credentials as an accredited instructor and consultant in the IT Service Management industry. They continue to serve as mentors, to me and their countless other students, as they lead the development and world-wide promotion of best practices in IT Service Management. Many companies have benefited from their training and consulting expertise and any organization in the world would be fortunate to have them leading a service improvement program or sharing their extensive knowledge of best practices in IT Service Management.”
C. Scott Moore, Managing Director, TREaGON Technologies LLC, Louisville, KY, USA

“If you are looking for people to help you with IT service management, ITIL education or ITSM consultancy there are very few people in the world I would recommend. Ivor Evans is one of those people, whose understanding, knowledge, professionalism and practical experience in the area of IT Service Management is unprecedented. Any organization engaging Mr. Evans services is guaranteed to get a major return on their investment.”
Don Page, CEO, Marval Group, Kettering, Northamptonshire, England
and co-author ISO/IEC 20000, ITIL, BS15000, Service Desk Institute standards

“Learning from Ivor was a delight. At this level of training, mastery of the subject and related experience is expected in an instructor, but the enjoyable and free flowing manner in which Ivor presented it was a very welcome surprise. He connected well with students and provided a unique and highly pragmatic perspective that delivered added value beyond just certification preparation. He has never hesitated to provide me additional advice and guidance since that course. He is very dedicated to assisting those that share his passion. I strongly recommend him for any of your ITSM needs.”
Russell Herrell, Service Center Director, Naval Comp & Tels Area Master Station Atlantic, US Navy

“Ivor was the first person in the world to implement ITIL. He has made every mistake the rest of us have made trying to emulate him. Listen to this guy, he knows what he is talking about!”
James Finister, Principal Consultant, Quint Wellington Redwood

“I have worked with Ivor for many years in different situations around IT service management best practices. Ivor has always been a thought leader. He was a founding brother of the ITIL movement and of the itSMF. I worked with Ivor as an examiner. He is also a passionate and accomplished trainer and speaker. Primus inter pares!”
Alan Nance, President & Member of the Board, ITpreneurs

"I found the IT Service Manager’s course delivered by Ivor Evans and Diane Colbeck to be excellent. My consulting firm considered this course as a major investment. At the end of the second week, I felt that we had received exceptional value. I would compare the course to an intense, graduate study program - and rightly so given the difficultly level of the exams. The tutors were consummate professionals. Their real world experience, insight, and deep belief in the benefits IT Service Management can bring to corporations made the course exceed my expectations. The course materials were clear, concise, and provided a well-organized reference. The graded homework assignments and practical group exercises were key to preparing the class for the exams and certainly also benefited my personal development as a consultant. Thank you very much for a brilliant learning experience."
Craig LaCava, Principal Consultant, Global IT Service Management Consulting Firm

I have known Ivor Evans for nearly 20 years and worked for him, and with him, on several projects and assignments. Sharing a passion for IT Service Management has been the common factor in our relationship and Ivor has always succeeded in bringing the best out of me and other team members, through his inspirational leadership, enthusiasm and dynamism. His many years in operational support and delivery roles, at every level from technician to director, have given Ivor an impressive breadth and depth of ‘real life’ practical experience to call upon when mentoring and developing other individuals or helping organizations to maximize their investment in people, processes and technologies. A very solid mix of wisdom and experience enables Ivor not only to innovate solutions, but also to plan their implementation from a position of great strength based on proven previous results. He is one of a very rare breed of hybrid professionals who can quickly establish a requirement, architect a solution, clearly articulate what needs doing, and finally deliver the required outcome. These skills help to make Ivor a truly effective, and widely respected, trainer and consultant as someone who is quite clearly ‘preaching what he has very successfully practiced’!
P H P Montanaro FBCS CITP FISM, Service Delivery Executive, EDS

In 1995 I started to learn of ITIL and its best practices for IT Services. In 2002 I decided to engage myself and the consultancy Company with which I work more deeply. I felt the need to receive solid and concrete indications and driving experiences by real specialists, who had accumulated a long-term know how in the UK, the birth place of ITIL.

After a specific research I found a real expert, Ivor Evans, who is widely estimated in the IT Service international community and has a high seniority status within itSMF UK and International Associations. I have received from him extremely useful advice, summaries of his experiences and practical instructions on how to afford an ITIL compliant IT Service Project. His indications inspired and drove my first ITIL Consultancy activities, contributing in a significant way to their success.

In addition, I approached Ivor for help with ITIL training documentation and on this occasion I had the opportunity to meet and get to know Diane Colbeck and to appreciate her skills. She has set-up with Ivor a very valuable and complete documentation on ITIL, named “The Complete Guide to IT Service Management”, that started to be issued in 2003 and was published in its definitive version in 2005. I have utilized the Guide with real benefits to prepare my ITIL Training Courses and I believe that it is a reference book for ITIL Training and consultancy.

I believe that Ivor and Diane can offer to private and public companies worldwide an outstanding level of Consulting and Training capabilities on ITIL and IT services.
Federico Corradi, IT Service Consultant and founding management board member of itSMF Italy

As a former student and customer of Ivor Evans and Diane Colbeck, I never anticipated that I would have the opportunity to work with them and learn from their wealth of experience and knowledge. However, I am grateful to have had this experience and grateful to them for sharing their knowledge and insights.

Ivor is nothing less than a true visionary; in every sense of the word. He is one of the most knowledgeable yet humble and sincere individuals that I have ever had the pleasure of knowing. He has enriched my life and numerous others around him. He is an amazing professional. I will always vividly remember one thing that he said to me when coaching. As I was apprenticing with him on a Service Manager course, Ivor was mentoring me on grading mock exam questions. As he explained how to mark the papers he said – “don’t forget that you are affecting someone’s life and career with your comments, so it is very important that you consider your words carefully.” That has resonated with me ever since and I think about it every time I mark exam questions. I have a deep respect and admiration for him.

Diane is one of the most professional and knowledgeable service management individuals with whom I have also had the opportunity to work in a number of scenarios. Diane also holds a wealth of knowledge, exceptional people and interpersonal skills, strong character with a style of approachable professionalism. I also consider her a mentor and friend. From all perspectives, student, customer and colleague, these individuals are unparalleled in their wealth of experience, knowledge, professionalism and character. They are passionate leaders in the service management industry and have both made significant contributions from authoring training materials and guides to touching the lives of their students and customers. Anyone presented with the opportunity to work with these professionals would be remiss to pass it up.
Leanne Medlock – Watershed Solutions, Principal Consultant and Owner