The Complete Guide to IT Service Management is an essential tool in your IT Service Management kit. Originally written as an aid to preparation for the IT Service Manager’s Certificate exams, it was quickly recognized as a useful as a reference for every day use. Despite the changes to the ITIL scene that have taken place in the last couple of years, the Guide remains a popular aide memoir for managers engaged in IT management process improvement.

Complimentary for students taking the IT Service Manager courses with our affiliated training partners, the Guide is also available separately. Please email orders@diymonde.com for more information on this.