DIYmonde Solutions Inc. specializes in the production and licensing of ITIL® and ISO/IEC 20000-based IT Service Management training, consultancy and reference material for organizational and process improvement.

Training
Our Training is designed to help organizations understand service management concepts and put them into practice in their everyday work. Our Training products cover a wide range of educational courses but focus on accredited v2 and v3 ITSM Foundation and Service Manager's courses (or equivalent). They also include executive and general awareness sessions. If you are looking for above average training by above average trainers, look no further than ourselves or our delivery partners.

The course schedules of DIYmonde's delivery partners can be accessed by clicking on the relevant link in our 'Partners' page found through the "About Us' tab above.

Public Course Schedule

Canada

Courseware Licensing
DIYmonde can offer training organizations an unparalleled top quality set of ITIL v3 training courses for their own use. Regarded in the market as the best courseware in the world, DIYmonde's training material come complete with presentation slides, a student guide and an instructor manual. As long as prospective instructors have the requisite qualifications, DIYmonde's experienced trainers can coach licensed instructors to be able to deliver courses competently and comfortably, and achieve excellent results.

Consulting
Our Consulting services help organizations understand their current situation and plan and achieve service quality improvements. Consultancy and process improvement products include process definition and design workshops, specialized events leading to the definition and agreement of a Service Catalog, and a range of organizational and process maturity assessments.

Publications
DIYmonde also authors a variety of publications, including The Complete Guide to IT Service Management, a reference and revision guide for training and process improvement. DIYmonde Solutions has developed some of the best ITSM courseware and awareness sessions available today. Working with select delivery partners, DIYmonde Solutions has superior student certification rates for both the Service Manager and Foundation exams. Our Courseware is also available for licensing by training providers who would like to deliver world-class IT service management courses to their customers.