| | This is an interactive ½ or 1 day course, depending on the needs of the organization and prospective attendees, covering the processes, techniques and issues of providing IT Services to the ‘best practice’ guidance contained in v3 of the IT Infrastructure Library (ITIL) ® The course presents a high level view of IT Service Management (ITSM) and provides delegates with the following : - A clear understanding of the vital part technical staff play in the design, delivery and support of high quality services to customers and end-users.
- Familiarity with the service lifecycle and the major processes and functions involved in IT Service Management, with particular reference to the need for good technical design, transition and support processes.
- Knowledge of modern implementation models and the language of IT Service Management.
Material provided - ItSMF International’s ITIL v3 IT Service Management Pocket Guide.
- Comprehensive handouts and copies of all presentational material.
Prerequisites |
