To achieve the ITIL Expert in IT Service Management, candidates must successfully complete, in addition to the Foundation Level, a number of intermediate units, bringing their total to 17 credits. Completing the mandatory Managing through the Lifecycle capstone course (which is valued at 5 credits) gives them the minimum of 22 credits required for the ITIL Service Management ‘Expert’ certification.

Managing through the Lifecycle brings together the full essence of a Lifecycle approach to Service Management, and consolidates the knowledge gained across the qualification scheme. There is no exam associated with this course.

This course will be developed and offered after the syllabus has been defined by the APM Group and their advisors.