ITIL V2- V3 Manager’s Bridge

These courses will be developed and offered once the syllabus and exam structure have been defined by the APM Group and their advisors.

This qualification program will bridge the subject matter content gap between the ITIL Service Manager’s Certificate version 2 and the ITIL Expert Certification of IT Service Management version 3.

Through lectures and simulation exam questions the course offers a comprehensive coverage of the gaps between ITIL V2 and the new ITIL V3 concepts and contents including the introduction of the Service Lifecycle, objectives and business value for each of its phases.

Included in this course is the ITIL V3 Service Manager “Bridge” certification exam
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