ITIL v3 Lifecycle Stream

These courses will be developed and offered once the syllabus and exam structure have been defined by the APM Group and their advisors

	Service Strategy (SS) The Service Strategy course is an intensive 3-day course that builds on the general principles covered as part of the ITIL®v3 Foundation course. It is intended for those who work in Service Strategy environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Strategy phase of the ITIL® v3 Service Lifecycle as an integral part of the overall business-focused Service Management framework. Read More for Service Strategy (SS)
	Service Design (SD) The Service Design course is an intensive 3-day course that builds on the general principles covered as part of the ITIL®v3 Foundation course. It is intended for those who work in a Service Design environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Design phase of the ITIL® v3 Service Lifecycle as an integral part of the overall business-focused Service Management framework. Read More for Service Design (SD)
	Service Transition (ST) The Service Transition course is an intensive 3-day course that builds on the general principles covered as part of the ITIL®v3 Foundation course. It is intended for those who work in a Service Transition environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Transition phase of the ITIL® v3 Service Lifecycle as an integral part of the overall business-focused Service Management framework. Read More for Service Transition (ST)
	Service Operation (SO) The Service Operation course is an intensive 3-day course that builds on the general principles covered as part of the ITIL®v3 Foundation course. It is intended for those who work in a Service Operation environment and who require a deeper understanding of the underlying concepts, the processes and functions involved and the management activities – and how they may all be used to enhance overall service quality and service provision during the Service Operation phase of the ITIL® v3 Service Lifecycle as an integral part of the overall business-focused Service Management framework. Read More for Service Operation (SO)
	Continual Service Improvement (CSI) The CSI course is an intensive 3-day course that builds on the general principles covered as part of the ITIL® v3 Foundation course. It is intended for individuals who require a detailed understanding of the Continual Service Improvement phase of the ITIL® v3 Service Lifecycle and how it may be implemented to enhance overall service quality and service provision within an organization as an integral part of an overall business-focused Service Management framework. Read More for Continual Service Improvement (CSI)