There are two streams in the intermediate level. Both assess an individual's comprehension and application of the concepts of ITIL. A minimum of 15 points must be achieved at intermediate level in order to progress and these must be obtained as part of a balanced program overall.

• Intermediate Lifecycle Stream - 5 individual certificates built around the five core OGC books, each worth 3 credits:


• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

• Intermediate Capability Stream - 4 individual certificates loosely based on the current v2 offerings but broader in scope in line with the updated V3 content. Each of these is worth 5 credits:



• Planning, Protection & Optimization
• Service Offering & Agreements
• Release, Control & Validation
• Operational Support & Analysis