This is a highly intensive 3-day course, which deals the following subjects, further details of which can be found at (Pointer)

• Introduction
• Service Lifecycle
• Service Management as a Practice
• Key Principles, Models and Concepts
• Lifecycle Phases (ITIL v3)
• Service Capabilities (SM Processes and Functions)
• Service Management Technology
• Homework

Preparation and pre-reading for the course is advisable. Help is given with this.
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