The International standard for IT Service Management, ISO/IEC 20000, was published on 15th December 2005, and has now replaced BS 15000.

The itSMF ISO/IEC 20000 qualification scheme is the only training and qualification scheme leading to official ISO/IEC 20000 Service Management qualifications.

This document explains the operation of the itSMF ISO/IEC 20000 qualification scheme. It describes the roles, responsibilities and relationships of the various bodies that are involved.

It is intended to serve three purposes:

• To inform examination candidates how ISO/IEC 20000 qualifications can be obtained, and the processes involved.
• To put in the public domain the rules governing the professional bodies who are involved in training or examining candidates in ISO/IEC 20000 qualifications.
• To inform organisations who wish to become involved in examinations or training of how they might join the official scheme.