Foundation Level
ISO/IEC 20000 Foundation training helps accelerate the audit process by partially meeting the standard’s “Competency, Awareness and Training” requirements. The certification provides evidence of training and competence for staff involved in service management. For those not immediately seeking ISO20000 certification, the Foundation certification training course provides an international standard of best practices against which to benchmark your current ITSM and Service Quality Management (SQM) programs.
ITSM Academy’s ISO/IEC 20000 Foundation course provides learners with an understanding of the key elements of the international standard for IT Service Management.
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