What is ISO 20000?

• ISO 20000 is a set of controls against which an organization can be assessed for.
• Effective IT Service Management processes, and its supporting people, products and.
• Partners
• ISO 20000 is the only IT Service Management standard for IT organizations that can be used and referenced worldwide.
• ISO 20000 is an initial and ongoing independent assessment of IT's capabilities.
• ISO 20000 helps addressing the issue of what it means to be "ITIL Compliant".
• ISO 20000 is a standard to promote the adoption of an integrated process approach to the effective delivery of an IT service

Why Implement ISO 20000?

• ISO 20000 provides hard evidence that Quality of IT Service Management is taken seriously.
• ISO 20000 offers a significant milestone for an IT Department.
• ISO 20000 enforces ITIL process compliance .
• ISO 20000 will help the business to operate more effectively.
• ISO 20000 is a method of review and assessment that is linked to continuous service improvement.

Benefits ISO 20000 Certification

• Demonstrate superiority over competitors .
• Impartial and independent external standard method of assessment and audit.
• Improved reputation, consistency and interoperability
• Improved quality of service and increased business and customer confidence.
• IT (Service Providers) will better align its roles and its processes to the business.
• Easier justification of outsourcing or easier to combat outsourcing.
• Assessments are recognized internationally within the industry..
• Encourage a culture of continuous service improvement.
• Move from reactive to proactive IT Service Management.