Simulation training has long been used to train airline pilots and engineers. The ability to engage in hands-on practice in a risk-free environment allows overall learning to take place at a faster rate. Even more importantly, retention rates are improved three to four-fold over regular passive learning and participants leave with both new knowledge and an appreciation of the broader impact of their decisions, while increasing their confidence to make those decisions Polestar ISO 20000 Simulation PoleStar 20000 is the world’s first ITSM simulation to address the rising market interest in the ISO/IEC 20000 standard and quality service management. ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. ISO/IEC 20000 promotes an integrated process approach to the effective delivery of quality IT services which meet business and customer requirements. This holistic approach requires a cohesive and co-ordinated effort across the entire business. PoleStar 20000 addresses this challenge in the form of a high-impact simulation which brings quality service management to life in the context of a realistic and exhilarating scenario. Participants taking part in the PoleStar 20000 ITSM simulation rapidly understand the requirements and benefits of attaining the ISO/IEC 20000 standard. The PoleStar 20000 ISO/IEC 20000 simulation will help organizations looking to address governance and other regulatory pressures through driving measurable service quality improvements within IT. The PoleStar 20000 ITSM simulation will also provide competitive advantage and add significant value to training providers offering the Service Quality Management (SQM) certification program.
Read More for Course Details Polestar ITSM (Polestar ITSM Simulation and Polestar ITSM – an ITIL v3 Simulation) This unique experiential learning simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience The simulation uses the retail industry as the business model. The simulation is played over a number of rounds and, during post round reviews, participants are encouraged by the facilitator to adopt best practice in order to improve business performance. Facilitated over one day in the fast world of global online retail, the PoleStar simulations brings to life the behavioral and process issues faced by IT organizations. This is done through realistic simulation scenarios to which participants can directly relate and actually experience. Key to the success of this approach is that the participants generate the ideas for improvement (best practice) themselves. Although it may seem initially very simple, it becomes increasingly complex as the rounds progress. A range of service management functions must be applied if services to customers are to be maintained. The management functions and best practices are introduced during the post round reviews, with emphasis on input from the participants. PoleStar ITSM – an ITIL® simulation The business benefits of IT Service Management (ITSM) and ITIL best practice are well known. ITSM and ITIL can help your enterprise tightly align IT and business goals, design and deploy IT services that support those goals, and enhance the efficiency of day-to-day operations to deliver high-quality services. In order to achieve these benefits, many organizations are formally adopting the best practice guidance contained in the IT Infrastructure Library (ITIL®), aiming to achieve international ITSM best practice standards such as ISO/IEC 20000 or undergoing an IT Governance program. But driving acceptance and widespread adoption of ITSM and ITIL can be a challenge. The solution is PoleStar ITSM. This highly-interactive ITIL simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization. Facilitated over one day in the fast world of global online retail, the PoleStar ITSM ITIL simulation brings to life the behavioral and process issues faced by IT organizations. This is done through realistic ITIL simulation scenarios to which participants can directly relate and actually experience. This unique experiential learning ITIL simulation creates breakthrough understanding of ITSM and ITIL best practice and transforms learning into an engaging, fun and highly memorable shared experience.
Read More for Course Details PoleStar ITIL® v3 Simulation Polestar v3 is the world’s first ITIL v3 simulation, which brings to life the application of IT Service Management (ITSM) best practice through ITIL v3 in the context of a realistic and exhilarating ITIL v3 simulation scenario. The third version of the framework, ITIL v3, launched in June 2007, offers a more strategic and service-oriented life-cycle approach to Service Management than previous ITIL iterations. Organizations intending to implement ITIL v3 are faced with a significant ITIL education and awareness challenge. A wide-spread traditional ITIL v3 education program may be difficult to implement quickly - due to budgets, availability and other common organizational constraints. In those circumstances, the best way to accelerate understanding of ITIL v3 is to experience it. ITIL v3 simulations are a high-impact, energetic way to accelerate understanding and acceptance of the new features of ITIL v3 in any organization
Read More for Course Details Polestar Project Management (PM) Simulation Polestar PM recognizes the challenges project managers face in the complex business and IT environments of most organizations. These challenges include: - Creating a shared understanding and commitment to your project vision and goals
- Applying best practice methodologies such as PMBoK® and PRINCE2™ to project delivery
- Achieving results whilst working within project constraints
- Defining and managing project scope
- Creating effective communication flows
- Reducing resistance to change
- Creating happy and successful project teams
The solution is PoleStar PM. This interactive Project Management simulation is a high-impact, energetic and fun way to accelerate understanding, involvement and acceptance of Project and Portfolio Management best practice such as PRINCE2 and PMBoK in your organization. Facilitated over one day in the fast world of global online retail, PoleStar PM brings to life the project based behavioral and process issues faced by organizations. This is done through realistic scenarios to which participants can directly relate and actually experience. This unique experiential learning approach causes breakthrough understanding of Project Management best practice and transforms learning into an engaging, fun and highly memorable shared experience.
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