DIYmonde’s unique assessment methods consider your IT infrastructure tool capability, focusing on the overall strategy and architecture governing the use of tools. It also maps between the need for and the current use of tools.

At DIYmonde, we provide a structured evaluation of the tools because it ensures that everyone considers:

• What are the process and procedural workflows being supported by the tools?
• What Management Information needs are being met by the tools?

Everyone then understands the gaps and/or overlaps in their existing tool architecture and are collectively able to address specifications for tool improvements. Our consulative sessions with the organization's management helps them to know where their ITIL capability and maturity stands today, and in particular what risks and opportunities they face in delivering a sub-optimal quality of service.