One of the greatest dangers in attempting to kick-start a plan-do-check-act improvement cycle is that an organization assumes that it knows where it is and jumps straight into doing without the necessary planning. Yet all the evidence points to the need for an objective gap analysis to be undertaken immediately the initial scope of the improvement plan is decided. During such an assessment which, because of the absolute need for objectivity and honesty is best carried out by a third party, the organization comes face to face with the truth. If it is able to accept that then it can be sure of moving forward in a positive and encouraging manner.

DIYmonde Solutions is experienced in carrying out ITSM process maturity assessments and has a number of prestigious national and international organizations among its clientele. It is renowned for its maturity of thinking and straight talking – and for helping organizations understand clearly their strength and their weaknesses; a sound foundation on which to build for the future.

It is often the first real test of maturity that an organization can read and accept objective criticism from an external source: